How 365 Days Medical Centre turned a front-desk problem into a 24/7 AI receptionist it now sells
AI has been extremely effective in helping me achieve business, team and patient outcomes.
Dr Praveen Konadi
GP & Medical Centre Director, 365 Days Medical Centre Group
At a glance
Industry
Healthcare, General Practice
Partners
No Moss, Patient Voice, Heidi Health
24/7
AI receptionist live
Commercialised
now sold to other clinics
3
trusted partner introductions
From front-desk pressure to a bigger opportunity
As a practising GP and medical centre founder, Dr Konadi was facing increasing front-desk pressure: missed patient calls, rising administrative workload, and growing strain on staff.
He had experimented with isolated AI scribing tools, but the real challenge was moving beyond point tools to a cohesive, scalable solution, and finding AI builders who understood healthcare realities.
Navigating the healthcare AI landscape
SMEC AI clarified the healthcare AI landscape, identified implementation-ready solutions aligned to clinic workflows, and introduced trusted partners: No Moss for software consulting and technical advisory, plus Patient Voice and Heidi Health for clinical transcription and scribing.
With that foundation, Dr Konadi's team built and commercialised 24/7 AI Healthcare Receptionist, a human-like AI receptionist now being sold to other healthcare providers.
Being able to see who is across the ecosystem and landscape of AI solutions was very helpful, and the connections they made for us were what turned an internal clinic need into a commercial AI product we now sell to other practices.
Dr Praveen Konadi, GP & Medical Centre Director
The Impact
What changed for 365 Days Medical Centre Group
24/7 AI Healthcare Receptionist built and commercialised
Front-desk workload reduced while improving patient access
Moved from AI experimentation to confident execution
Trusted introductions to No Moss, Patient Voice, and Heidi Health
“AI has been extremely effective in helping me achieve business, team and patient outcomes. What stood out most with SMEC AI was the speed, responsiveness, and depth of guidance. Being able to see who is across the ecosystem and landscape of AI solutions was very helpful, and the connections they made for us were what turned an internal clinic need into a commercial AI product we now sell to other practices.”
Dr Praveen Konadi
GP & Medical Centre Director, 365 Days Medical Centre Group
