PatientVoice (user story)

Why PatientVoice called us

A solo occupational therapist in Victoria delivers in-home care to older adults and people living with disabilities. Running the practice meant juggling high-quality client care with time-consuming, non-billable documentation — a pain point that persisted even after applying existing efficiency strategies, especially while travelling between mobile appointments.

What SMEC AI did

After a free consultation with SMEC AI, the clinician was matched with PatientVoice, an AI-powered clinical documentation platform that transcribes and summarises patient consultations automatically. The vendor built custom templates tailored to occupational therapy reporting and integrated them seamlessly into daily practice.

What changed for PatientVoice

• Significant reduction in admin time after client assessments

• On-the-go dictation with templates auto-filled in real time

• Improved collaboration and workflow with Case Managers

• Reclaimed personal time and reduced admin fatigue

“Our service includes comprehensive report writing, and the time required to complete documents is a pain point. PatientVoice made it surprisingly simple to streamline documentation and reclaim time to focus on clients. The experience with SMEC AI was highly personalised, with proactive support and solutions aligned directly with daily operations — exactly the kind of practical, right-sized help a solo practice needs.”

Occupational Therapist

Healthcare Business Owner, PatientVoice (user story)